Terms and Conditions

Terms and Conditions

We have all the insurance and licenses required to carry out the activity. You are covered and safe with us. Travel agency number: I-Av-0004185.1

Active tourism number: TA-4-0026050.36

We follow the covid prevention protocols recommended by health to carry out the commercialized activities:

COMPLIANCE WITH PREVENTIVE MEASURES ANTI COVID-19

Action protocol:

In order to prevent possible COVID-19 infections, ToursAhoy informs the user of the necessary measures that it has implemented to guarantee the safety of its clients, as well as the hired personnel:

Mandatory use mask: From the beginning to the end of the activity with the exception of hiking activities when the legislation allows it.

Periodic disinfection during the day: Official guides, monitors and personnel who participate in the services provided by ToursAhoy! will have effective disinfection systems available to customers to ensure optimal hygiene.

Limited capacity for each area of the facilities: In accordance with current regulations, a maximum capacity has been established in each area of the facilities.

Digitization of brochures, and other physical supports: In the event that they are used in the activities, we will digitize all possible material.

Anti COVID-19 measures that must be complied with by the user

In order to increase the sanitary security the experiences, tours and services of Toursahoy! and ensure the complete development of the same with adequate hygiene measures in the face of the health emergency of COVID-19, users undertake to comply with the following mandatory measures:

Use of a mask during the activity and in common areas.

Hand disinfection before the start of the activity and on every possible occasion.

Maintain a safety distance of 1.5 meters according to the indicated signs and respect the limited capacity at all times.

Observation and compliance with the instructions of the company staff at all times.

The user is informed that failure to comply with any of the aforementioned measures will be grounds for refusing the contracted activity.

Likewise, the user is informed that in the event that they present symptoms of contagion of COVID-19, ToursAhoy staff will deny access to the activity, as well as their companions as a preventive measure and that the instructions that will be provided in such case for the isolation and evacuation of people with symptoms of contagion or suspected of being so. In this case, the activity not enjoyed will be reimbursed.

Bookings:
In Toursahoy! We market a growing selection of activities in the Canary Islands. On many occasions, we organize and design the activities ourselves and therefore we can have great flexibility in the reservation, as well as in the cancellation policy.

However, delegating and knowing how to choose well-trusted collaborators are often keys to success, so in other activities, the reservation and cancellation conditions may vary. Next, we detail the activities and experiences available with their conditions:

The city of La Laguna of Yesterday and today:
Reservation:

Reservation through the web and full payment of the visit at a fixed price of 23 euros for clients residents in the Canary Islands and 30 for non-residents.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is canceled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

Brunch in the Heritage City
Reservation:

Reservation through the web and full payment of the visit at a fixed price of 30 euros for Resident clients in the Canary Islands and 38 for non-residents

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

 

Laguneando
Reservation:

Reservation through the web and full payment of the visit at a fixed price of 30 euros for Resident clients in the Canary Islands and 38 for non-residents. Drinks not included.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

Santa Cruz of Tenerife
Reservation:

Reservation through the web and full payment of the visit at a fixed price of 12 euros for residents of the Canary Islands and 18 euros for non-residents.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

La Orotava.
Reservation:

Reservation through the web and full payment of the visit at a fixed price of 12 euros for Residents in the Canary Islands and 18 euros for non-residents.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

Puerto de la Cruz
Reservation:

Reservation through the web and full payment of the visit at a fixed price of 12 euros for Residents in the Canary Islands and 18 euros for non-residents.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

 

The Enigmas´ RainForest

Reservation:

Reservation through the web and full payment of the visit at a fixed price of 12 euros for Residents in the Canary Islands and 18 euros for non-residents.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

Hiking Taganana-Afur-Taganana

Reservation:

Reservation through the web and full payment of the visit at a fixed price of 21 euros for Residents in the Canary Islands and 28 euros for non-residents.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

Hiking in Teno:

Reservations:

Reservation through the web and full payment of the visit at a fixed price of 21 euros for Residents in the Canary Islands and 28 euros for non-residents.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

 

Hiking Guajara Mountain

Reservation:

Reservation through the web and full payment of the visit at a fixed price of 21 euros for Residents in the Canary Islands and 28 euros for non-residents.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

Los Órganos en la Caldera: temporarily unavailable

Hiking peak of Teide:

Reservation:

Reservation through the web and full payment of the visit at a fixed price of 32 euros for residents and 42 euros for non-residents. Subject to availability in Cable Car and Permission to access the peak of Teide.

Very important: to offer such low prices while maintaining high quality, we must have a minimum of customers. In this activity, the minimum number of clients is 10 and the maximum is 20. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

E-bikes adventure

Reservation:

Reservation through the web and full payment of the visit at a single price of 60 euros.

Very important: In this activity, the minimum number of clients is 2 and the maximum is 6. If we do not reach the minimum number of clients required 72 hours before the start of the activity, we will proceed to cancel the activity and refund the money.

Cancellations:

It can be cancelled by communicating it in writing via email to enjoy@toursahoy.com up to 24 hours before the activity and at no cost.

If it is cancelled with less time there is no refund.

It cannot be changed to another date in principle, however, we are here to help, write to us, we love talking with you!

 

Confirmation
You will receive a confirmation voucher. No need to print it, just take it with you on your mobile phone.

Complaints and claims
We do the best we know-how, but of course, there is always room for improvement. Give us your opinion, we appreciate the feedback!

We have the complaint forms at your disposal.

Insurance and licenses

There is no greater peace of mind than doing things right.

We are a licensed travel agency: I-Av-0004185.1

We have all the insurance and coverage necessary for your peace of mind.

Exceptions

Given the diversity of tours we manage, it is possible that the terms for some of them differ slightly from those set forth here. For this reason, we always recommend that you observe the particularities that we report on the page of each tour. If there is no additional information on the descriptive page, those set out in this general are valid.

Thanks for trusting us!!